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Policies

 

When shopping at Ann-Margaret's SpecialTea Shoppe for a special gift for someone or an item for your home or lifestyle, you can be certain that your selection of goodies has been chosen with as much dedication as if you had gone out and searched for it yourself!  I have chosen only those gourmet products that I find to be "tealightfully" yummy and that I would be proud to serve my guests or give as a gift to a friend.  The gift items you will find in my shoppe are only those I would share with my friends and family so, know that much time and heart has gone into each surprise you purchase...no matter how easy your shopping endeavor seems to be!

I personally package each order and create each gift basket selection.  I do not drop ship any items so each order receives my personal attention from the moment your order is placed until it is shipped.  Whether you place your order online or via the phone, I strive to make your shopping experience as close to what you would experience if you were shopping with me in person.

Placing an Order

To place an order online, add your items to the secure shopping purse, and enter your choice of payment.  You may place your order using the traditional checkout with your credit card, check, or money order.  If you choose to pay by check or money order you will receive a notice indicating that an email will be sent to you for arrangements.  All orders being paid by check or money order will be shipped upon receipt of payment and clearance of funds.  If you have a Paypal account, you may click on the Paypal link located on the checkout page.  Please feel free to call or email with any questions you may have.  If you prefer to place your order by phone, please call 1.877.SPCIALT (772.4258), Monday-Friday 9am-5pm, as I am happy to chat with you and offer assistance with your shopping experience.

Out of Stock Items

If an item of interest is currently out of stock and does not already indicate an estimated time of arrival, please feel free to contact me via phone or email to obtain an update on the item.  Should you have questions regarding the availability of additional items of interest related to other products, feel free to inquire about availability.

Accepted Methods of Payment

We accept Mastercard, Visa, Discover, and American Express.  Personal checks and money orders are also accepted, but please note that your order will not ship until your check has been received and cleared.

Sales Tax

Orders placed by Virginia residents are subject to a 5% sales tax.  Orders placed by residents of all other states do not incur sales tax.

Delivery Time

In-stock items are generally shipped within 3-7 business days after the receipt of your order.  All orders being paid by check or money order will be shipped upon receipt of payment.  Once you have placed an order, you will receive an email indicating that your order has been received.

Shipping Information

Orders ship via US Postal Service Priority Mail or by FedEx (Ann-Margaret's SpecialTea Shoppe reserves the right to choose the best method for standard shipping).  Please note that FedEx Home delivery ships Tuesday-Saturday.  Once your order has shipped, you will receive an email with the tracking information.  I ship to military APO addresses via USPS Priority Mail and will also ship to Canada and international addresses, but please contact me via phone or email so that the accurate shipping costs may be assessed for Canadian and international orders.  Shipping rates for orders within the United States are below:

                 New Shipping Rates:                  

I am now offering a $5.95 shipping rate for all orders (w/in the U.S.)

*Shipping rate is per address*


Gift Packaging

When you purchase a gift for someone from Ann-Margaret's SpecialTea Shoppe, we will include a complimentary signature gift card with your order.  Please fill in the box on the checkout page with the message you wish to be included, and we will handwrite it on our attractive gift card for that someone special.

For an additional $4.95 per gift packaging service, your order will be packaged in one of the following:  gift box, gift bag, or gift wrap with Ann-Margaret's signature colors of pink and chocolate brown.  Ann-Margaret's SpecialTea Shoppe reserves the right to choose the most appropriate method of gift packaging based on the size of the items and the number of the items in your order.  Items in your order may be combined for this service, but please note that some items such as teapots and other delicate or breakable items will need to be wrapped separately.  Should your gift order require more than one gift packaging service, I will contact you via email or phone for your approval.  Please see "gift packaging" for additional information and photo images.

Gift wrap, gift boxes, or gift bags are not available for gift baskets.  Premade gift baskets and other gift containers such as decorative boxes, pails, or dishes will be packaged in "gift fashion" in cellophane with coordinating ribbon.  Custom made gift baskets/containers may be designed with you choosing specific items to be included in the gift.  Gift baskets/containers will include a $4.95 gift packaging charge at the time they are created.  Premade gift baskets/containers already include this fee.  Please see "gift baskets" for additional information.

Gift Certificates

Gift certificates are non-refundable and may only be redeemed for merchandise at Ann-Margaret's SpecialTea Shoppe.  Customers may choose to have a gift certificate emailed or mailed directly to the recipient via the USPS.  If you choose to have a gift certificate mailed to the recipient, a signature gift card with a gift certificate inside will be mailed to the recipient.  A $2 fee to print and mail the signature gift card and certificate applies to this option.  Please see "gift certificates" for additional information and image of card and gift certificate.

Returns

We hope you will be happy with your order from our shoppe, as we do our best to offer you clear photos of our merchandise and detailed descriptions of each product.  However, if you are not satisfied with your order, please contact us via email or phone for information on how to make a return and to receive your return authorization number (we are unable to process returns that do not have a return authorization number).  Returns must be made within 14 days of receiving your order, and the items must be in original condition with all packaging intact.  Return shipping fees are the responsibility of the customer, and we encourage you to insure your return, as we cannot accept responsibility for lost or damaged items that are being returned.

We will exchange your purchase or refund your credit, which will be issued the same way payment was made.  Shipping charges will not be refunded for items that are being returned.  If you wish to exchange the item, postage to ship the new item is also the cost of the customer.

Please note: tea, gourmet items, books, gift certificates, and gift baskets/containers (premade and custom designed) are non-refundable.

We perform detailed inspections on our merchandise at the time we receive it from manufacturers so that we may offer you quality merchandise, and we do our best to ensure that each order is packaged securely and safely prior to shipping.  However, damages do sometimes occur during shipping.  If a product arrives damaged due to the shipping carrier, please contact us within 3 days of receiving your order, and we will give you instructions for making the return.  All returns must be unassembled and in original packaging.

Privacy

Your privacy is very important to us.  Placing an order requires that you supply your contact information.  Your information is then used to process your order, and our site is protected by  Secure Socket Layer Technology (SSL) to ensure the safety of your information.  Your information is strictly confidential and will be used solely by us to process your orders.  We do not share your information with any other parties.

When you share your email address with us you consent to receive communication from Ann-Margaret's SpecialTea Shoppe.  We only use your email address to send you information regarding products, updates, and the happenings at Ann-Margaret's SpecialTea Shoppe.

Disclaimer

Ann-Margaret's SpecialTea Shoppe reserves the right to change the terms of service, policies, and other information on our site without advance notice.  Any changes made will immediately be posted to this site.

Pricing

Prices and availability information is subject to change without notice, and we reserve the right to correct any errors in the pricing in our site.

Copyright

Content generated by Ann-Margaret's SpecialTea Shoppe, such as graphics, text, logos, web pages, banner advertisements, photography, button icons, images, email communications, and software is the property of Ann-Margaret's SpecialTea Shoppe and protected by U.S. and international copyright laws.  The collection, arrangement, and assembly of all content on our Site is the exclusive property of Ann-Margaret's SpecialTea Shoppe and is protected by U.S. and international copyright laws.  The content found on our Site may only be used as a resource for shopping and obtaining information on our Site.  Copying any of our content, software, republication, or displaying of any content on our Site is strictly prohibited.  Collection and use of any product descriptions, photographs, prices, or listings from our Site is forbidden, and no portion of our Site may be copied, reproduced, or used for any purpose.  Our Site may only be accessed for your personal shopping use.